USA-based provider of AI-powered training and quality assurance tools for high-stakes call centres, Reflex AI, raised USD 3.3 million in its first venture funding. The round took place on July 28, 2023. Footwork led the financing for the firm. Meanwhile, Emerson Collective, Alt Capital, Gaingels, as well as angel investors with expertise across healthcare and technology innovation joined in the funding.
What the company’s officials have to add
Sam Dorison, Cofounder and CEO at ReflexAI, said, “We’re thrilled to announce our seed round, which represents not just a vote of confidence in ReflexAI but also in the opportunity to support these mission-critical operations. We’ve seen first-hand how this technology can reduce costs by over 50% while improving measurable outcomes. We believe that every operation deserves access to these tools.”
In addition, John Callery, Cofounder and Chief Product & Technology Officer at ReflexAI, said, “Building for our target customers, we’re laser-focused on their specific needs and expectations. Our unique commitment is evident in the way our tools are designed, developed, and deployed.”
What the investors have to comment
Nikhil Basu Trivedi, general partner at Footwork, further said, “It’s rare to find a team that is so connected to the customer problem and has already demonstrated the impact of their technology as a solution. We’re excited to be part of ReflexAI’s journey from such an early stage.”
In addition, Fern Mandelbaum, Managing Director at Emerson Collective, said, “From the moment we met with Sam and John, it was clear that they inspire a sense of trust. ReflexAI has the vision and credibility to succeed in industries that save lives every day.”
About Reflex AI
Sam Dorison is the CEO of the company launched in 2012. ReflexAI provides training and quality assurance tools for centres, reducing costs by 50% while improving quality and outcomes. The dynamic, AI-powered training simulations are comparable to the use of flight simulators in pilot training. The customizable quality assurance tools enable 100% coverage across calls while providing feedback to responders for continuous improvement.
The USA-based ReflexAI focuses specifically on high-stakes call centres and their priorities. As a result, the organization invests heavily in areas such as data security, AI ethics, and clinical excellence. 100% of ReflexAI employees undergo both cybersecurity and AI ethics training. And the organization works closely with independent advisors who are recognized leaders in clinical best practices and responsible artificial intelligence.
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