The first AI-driven service experience platform for automated employee and customer experiences, Aisera, announced today that it had received USD 90 million in Series D funding, with Thoma Bravo and the Growth Equity division of Goldman Sachs Asset Management (Goldman Sachs) serving as the lead investors.
Along with True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab (WIL), Zoom Ventures, Khosla Ventures, First Round Capital, Maynard Webb (Webb Investment Network), Ram Shriram (Sherpalo Ventures), and Silicon Valley Bank, these notable investors participated in the oversubscribed round.
Aisera’s position as the top platform for Artificial Intelligence Service Experience (AISX) will be further solidified by the extra finance, which will also hasten Aisera’s global expansion and go-to-market strategy.
The fresh funding comes at a time when Aisera is experiencing unheard-of expansion. The company has acquired multiple Fortune 1000 clients, including Grant Thornton, Zoom, Workday, McAfee, Chegg, Carta, Dave, and others, in addition to growing its customer base by more than 300 percent year over year and reaching more than 75 million users.
To increase workforce productivity, support increasingly human-centric workplaces, and improve customer loyalty and brand affinity while using fewer resources, businesses have been turning to AI & automation capabilities in the context of economic uncertainty with market dynamics driven by inflation and high-interest rates.
Muddu Sudhakar, founder, and CEO, Aisera:
“AI is now required to support customers who demand quick assistance and employees in today’s increasingly inflationary, work-from-anywhere environment. Conversational AI provides better user experiences than traditional support methods like legacy ITSM and Customer Support providers. Aisera will be the innovation’s invisible hand, enabling all users—across all lines of business and industries—to receive the support experiences they’ve expected without human latency, error, or disruption. This is made possible by the growth capital injection from Goldman Sachs and Thoma Bravo. With the help of our AISX capabilities, businesses may address problems, promote activation, and access crucial intelligence sources in minutes instead of days.”
Christine Kang, Partner at Thoma Bravo:
We are thrilled to use our software and operational expertise to support the talented Aisera team as they accelerate growth and innovation and expand their market leadership. “With a laser focus on delivering exceptional employee and customer experiences through its cloud-native AI Service Experience products and solutions, Aisera is a trusted partner to global enterprises looking to streamline support workflows.
More about the startup:
Aisera provides the world’s first AI-driven service experience solution that automates operations and support for IT, sales, and customer service. By providing users with self-service options similar to those found on consumer websites, Aisera helps customers and businesses succeed. With user and service behavioral intelligence that supports end-to-end automation of tasks, actions, and business processes, Aisera accelerates the process of digital transformation. Top-tier startup Aisera is based in Palo Alto, California, and is supported by venture capital.
Muddu Sudhakar, a serial entrepreneur with extensive experience in the enterprise areas of AI/machine learning, big data, cloud, cybersecurity, IoT, SaaS, storage, and chips and semiconductors, created Aisera.
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