Intelligent workforce and customer management firm Zuper

Seattle based Intelligent workforce and customer management firm Zuper has raised US$ 1.1M in a seed funding round on 18 September, led by Prime Venture Partners.

Other participants in the funding round include Gunderson Dettemer and Gemba Capital. The company has appointed former Microsoft product leader Anand Subbaraj as Chief Executive Officer.

The funds raised will be utilized to invest in platform innovations, sales and marketing. Zuper is also looking forward to expanding in North America and other key geographies. It will also invest in talent to support its growth. 

About Zuper


Founded in 2016 by Vijay Narasiman, Zuper enables organizations with field service teams to collaborate and provide the best customer experience through its intelligent workforce and customer management platform. Zuper leverages Artificial Intelligence and Machine Learning for providing service businesses such as residential & commercial cleaning, landscaping, HVAC, electrical, Internet Service Providers and plumbing. Thus, companies are able to manage their operations and workforces remotely as well. It is helping companies maintain COVID-19 compliance and create a safe environment for employees and customers. Zuper Inc. is headquartered in Seattle with offices in India and the Middle East.

It claims that its workforce management platform has helped more than 500 service businesses and thousands of users from various industries to modernize their operations and provide an on-demand booking experience for customers. 

According to a report by Verified Market Research, the global Home Services Market is expected to grow by 19% from 2019-2026 and reach US$ 1.13 trillion by 2026. Yet, many firms lack effective solutions to track employees, their locations, work progress and their visibility in onfield-workforce. As companies are looking to evolve with on-demand service models, Zuper is helping them via its platform.

Some key features of Zuper’s end-to-end platform are:

  • Smart scheduling and dispatching
  • Work order management
  • COVID-19 Compliance
  • Intelligent location services
  • Quotations and invoicing
  • Inventory and contract management.

“Zuper was founded to enable service businesses to embrace our digital future, provide their customers with a frictionless, on-demand experience, and improve the productivity and efficiency of their workforce,” said Anand Subbaraj, CEO of Zuper. 

To help companies meet the unmet need for a comprehensive workforce management platform and provide the best customer experience from booking appointments to interacting with company employees, Zuper is continuously innovating and investing in talent.

Zuper is experiencing significant growth, especially during the current COVID-19 scenario. 
“Zuper’s mobile-first, intelligent workforce management solution provides SMBs with complete visibility to what work is being scheduled, as well as the location, employee and status for every job. At the same time, their end customers are able to request, pay and track the order through a few taps on their mobile phones. The pandemic has further accelerated this trend and with it the demand for Zuper’s solution. We are delighted to be a part of Zuper’s mission to transform the service delivery and management for SMBs,” said Shripati Acharya, Managing Partner of Prime Venture Partners.

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Komal writes about the startup ecosystem on VCBay. She is an Economics Hons. graduate from Miranda House, Delhi University, and is passionate about the world of entrepreneurship and finance.


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