Fastest-growing AI-powered calling solution, CloudTalk raised USD 28 million round in Series B. The company announced the closure of Series B on January 187 2023. KPN Ventures and Lead Ventures co-led the financing for the company. Meanwhile, Point Nine Capital, henQ, Presto Ventures, and Orbit Capital joined Series B. The recent investment marks a big step in CloudTalk’s journey to transform business communication.
Purpose of financing for CloudTalk
With the latest financing, CloudTalk seeks to strategically accelerate its growth. It also has plans to enhance its cloud phone system.
CloudTalk further aims to build a platform that meets the evolving needs of the remote workforce as well as exceeds customer expectations with innovative AI-powered features. For example, AI-powered dialers, conversational intelligence, and speech recognition.
What the company’s official has to add
Martin Malych, CEO of CloudTalk, said, “It’s been fun to see how our product solves challenges for over 4,000 teams across 100+ countries, powering more than 400 million customer conversations.”
He further continued, “Users want their solution to be smart. For example, to summarize calls with artificial intelligence, automate note-taking, and monitor customer opinion via sentiment analysis. That’s why our focus is now intensely on AI.”
What the lead investor have to comment
KPN Ventures, a major telecom operator in the Netherlands and lead investor in this round, fully supports CloudTalk’s mission.
Sem Alberga, Investment Director at KPN Ventures, further added, “We are impressed with their intuitive AI solutions that meet the dynamic needs of modern businesses. CloudTalk’s commitment to innovation perfectly aligns with our vision. We are impressed by CloudTalk’s position as an easy-to-deploy market-leading CCaaS solution powered by AI intelligence with a truly intuitive user interface. The company’s status as a market leader is proof of its excellence. We are looking forward to helping CloudTalk further expand its international presence and improve its already superior calling quality.”
In addition, Kristóf Székely, Partner of Lead Ventures, said, “We’ve invested in Cloudtalk due to their strong team and remarkable traction. We are confident that their leadership and the whole team are on the right path to change the way contact centres work globally. We are excited to partner up with them and accompany them on their new journey.”
About the company
Martin Malych and Viktor Vanek launched the company in 2016. It seeks to help businesses make customer experience the greatest competitive advantage for driving more revenues. The company is on a mission to create a unified ecosystem for customer-facing teams’ communication where every professional can engage in more meaningful conversations.
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