June 12, 2023, WILMINGTON, Del. The pioneer in creating the most user-friendly customer success platform, ZapScale, is excited to announce that it has raised USD 2.5 million in seed funding from renowned venture capital firms, including Blume Ventures, Veda VC, Java Capital, 100xEntrepreneurs, T2D3 Capital, Arka Venture Labs, and other notable investors.
Manasij Ganguli, second-time founder and CEO of ZapScale, said, “We are incredibly appreciative of the trust and confidence shown by our investors. “This funding is a significant turning point for ZapScale, and we are eager to use these resources to create the world’s most user-friendly customer success platform. Our goal is to provide companies with cutting-edge technology and valuable insights that will enable them to scale their operations with ease and produce excellent customer success results.
In Manasij, for the second time, Blume Ventures emphasized their enthusiasm for the collaboration. We are thrilled to continue supporting Manasij and ZapScale on their journey, said Ashish, Partner at Blume Ventures. We have seen Manasij’s outstanding business sense in action at his last startup, and we have every reason to believe that he will lead innovation and provide ground-breaking solutions. The Customer Success Platform from ZapScale has the potential to completely change how companies interact with their consumers, which excites us.
The customer success platform from ZapScale is designed primarily for small and medium-sized SaaS companies, filling a large vacuum in the market’s current offerings. ZapScale offers actionable insights, predictive analytics, and ready-made playbooks to proactively handle customer requirements, reduce churn, and uncover upsell possibilities by leveraging AI technology and data from several customer touchpoints.
With a focus on developing its AI-driven capabilities and growing its footprint in the US market, the funding will fuel the rapid development of ZapScale’s Customer Success Platform.
A customer success platform for B2B SaaS companies with an emphasis on small and medium-sized businesses is called ZapScale. Customer success teams are given the resources the platform needs to efficiently manage and monitor their clients. ZapScale offers evidence-based, hypothesis-free, and precise customer health scores with more than 40 pre-built KPIs, 50 out-of-the-box playbooks, and integrations across numerous sources.
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