Arizona, USA-based provider of a conversation platform, Nextiva, acquired India-based AI customer experience platform, Simplify 360. The company announced the acquisition on April 19, 2023. However, it did not disclose the amount of the acquisition.
Purpose of acquisition by Nextiva
With the latest acquisition of India-based Simplify360, Nextiva can foray into the Asia-Pacific market. It seeks to expand and support more businesses globally.
In addition, Nextiva customers gain immediate access to Simplify360’s offerings and can expect a full integration into Nextiva’s platform over time.
What the Nextiva official has to say
Tomas Gorny, Co-founder and CEO of Nextiva, said, “Conversations are the fuel of business growth. From day one, Nextiva’s vision has been to bring together all communication channels into a single stream of conversations with productivity, customer and contact management, and collaboration tools. We are on a mission to put an end to unhappy customers and frustrated teams. No more time wasted toggling between multiple applications – Nextiva keeps teams productive and connected with customers, colleagues, and vendors from wherever they are in the world.”
He further added, “The acquisition of Simplify360 accelerates our companies’ shared mission by adding social media, reputation management, live chat and helpdesk CRM to Nextiva’s offerings. Once Simplify360 is integrated with our platform, Nextiva will be in a category of its own – there is nothing else like it.”
Nextiva seeks to enable businesses of all sizes to access advanced technology to compete with the largest tech companies and deliver amazing experiences for their customers and teams. Earlier in 2021, the company’s financing brought its valuation to USD 2.7 billion.
What the Simplify360 official has to say
Rohit Gupta, Co-founder and CEO of Simplify360, further said, “Joining forces with Nextiva is an ideal fit for Simplify360 as we share a vision to make amazing customer experiences available to every business. We are excited to partner with Nextiva to accelerate our shared mission on a global scale and empower businesses around the world to rise to the customer experience challenge and win.”
About Simplify360
In 2012, Founders Bhupendra Khanal, Binit Thapa, Deep Sherchan, Laxmi Khatiwada, Rohit Gupta, and Sweta Sharma launched the company. Giants such as Amazon, Honda, HP, Nestle, HDFC, Hyundai, Canon, and Xiaomi use the company’s platform. Simplify360 leverages AI as well as automation to enable more than 5,000 global businesses to seamlessly deliver world-class customer support. It aids businesses across multiple channels, such as, email, live chat, social media, online reviews and e-commerce.
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