Singapore-based provider of omnichannel customer engagement software, Acqueon, received investment from Long Ridge Partners. Existing investor Everstone Capital has exited its majority stake. It now holds a minority equity stake in Acqueon. The company announced the growth capital investment on October 25, 2022. However, the company did not disclose the amount of growth capital.
Purpose of investment by Acqueon
With the latest capital injection, Acqueon intends to further extend its position via accelerated product innovation and channel partner expansion.
It also seeks continued investments in its people, platform, and client services. The investment follows a growth period for Acqueon, with more than 200 enterprise customers across financial services & banking, healthcare, retail & distribution and the public sector leveraging Acqueon’s platform to orchestrate and execute their omnichannel customer engagement strategies.
What the Acqueon official has to say
Ashish Koul, CEO of Acqueon Technologies Inc., said, “We are thrilled to partner with Long Ridge as we enter our next growth phase. We are incredibly proud of the world-class business Acqueon has become over the past several years and see tremendous opportunity ahead. With a focus on innovation, customer service, and partnership, we have been able to respond to evolving consumer demands and rapidly scale our client base. We look forward to working with Long Ridge and continuing to be the leader in proactive, trusted, and intelligent customer engagement technology.”
What the investors have to say
Avnish Mehra, Senior Managing Director and Co-Head, Private Equity at Everstone Capital, said, “We are delighted to welcome Long Ridge as a significant investor in Acqueon. We incubated Acqueon within one of our tech services businesses, and it has gained fabulous traction due to its technology, industry expertise and a great team led by Ashish. During its tenure as an investor, Everstone executed various value-creation initiatives in Acqueon, including professionalizing and institutionalizing the business, adding deep industry experience, enabling R&D and sales investments and facilitating partnerships with new-age cloud contact centre players. Overall, Everstone has built a robust tech portfolio over the last few years, including investments like Everise, Pharmeasy, Apexon, Omega Healthcare, Innoveo, Servion and Acqueon.”
In addition, Andrew Cedar, Principal at Long Ridge, said, “Across industries, antiquated customer engagement technology is a challenge to enterprises, making it difficult to react to shifting consumer preferences and growing compliance burdens. Acqueon offers a modern, omnichannel customer engagement platform that is compatible with existing contact centre technology and helps clients orchestrate effective, compliant customer engagement campaigns. The Company is well-positioned for continued growth. We are excited to partner with Ashish and Acqueon’s proven team as they expand their market leadership, innovate the platform, and continue to grow their impressive client base.”
About the company
Ashish Koul 2005 launched the company. Acqueon’s Conversational Engagement platform enables proactive revenue generation and service for customer-obsessed companies. It orchestrates outbound and omnichannel campaigns across voice, messaging & email channels. More than 200 customers and 110,000 agents across industries use the company’s platform.
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