Israel-based Swish.ai, a platform that enables hyperautomation in the IT industry, raised USD 13 million on 18th November.
Investors: Dell Technologies Capital led the Series A round of funding with Samsung Next, Skywell Capital Partners, StageOne Ventures, and Axess Ventures.
Purpose of funding: The company will use the funds to expand and invest in its operational technology. The company plans to use the funds to hire more people, support go-to-market efforts, and strengthen its product stack.
Founded in 2017 by Sebastien Adjiman and Arnon Yaffe, Swish.ai is located in Tel Aviv, Israel. Swish.ai (formerly DeepCoding) is a platform that enables hyperautomation in the IT industry to integrate ITSM (Information Technology Service Management) solutions. Moreover, the system allows service leaders to proactively identify optimization opportunities and take necessary actions based on real-time performance augmentation analytics.
What the founder has to say
“We founded Swish.ai with the belief that real value of hyper-automation isn’t just simple efficiencies but is instead the ability to turn the avalanche of data that’s being generated by today’s digital interactions into autonomous decisions which are smarter, faster and more accurate. Our investors understand this, and we’re grateful to have their support as we expand the availability of the game-changing results our Fortune 500 customers and leading global MSPs have experienced to more enterprises. We believe Swish.ai is the perfect solution for any enterprise service and support leader looking for a way to quickly utilize the benefits of hyper-automation to help them reinvent their current ticket process. The new company name reflects the increased speed and precision ITSM organizations can now effortlessly achieve when they use Swish.ai in conjunction with their existing service management tools to intelligently orchestrate ticket flows in real time,” said Sebastien Adjiman, co-Founder and CEO at Swish.ai.
What the investor has to say
“Service management is an obvious target for the emerging hyperautomation industry due to the rapidly growing ticket volumes and labor-intensive processes enterprises rely on today. Most organizations are struggling to make incremental improvements to their workflows and are thrilled when their KPIs show they’ve reduced their ticket resolution time by 1-2%. The Swish.ai team has already proven the value of hyperautomation for some of the largest companies in the world and we look forward to supporting and partnering with them on their next stage of growth,” said Yair Snir managing director at Dell Technologies Capital.
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