CEO of Sharpen Technologies, Bill Gildea, announced that the company raised USD 14 Million in a funding round. This funding round was led by Multiplier Capital and Bridge Bank, with the participation of the existing partner, Cultivation Capital.  

The company will utilize this fundraising to support and increase the company’s growth by distributing it across all the departments.

After this round, the total amount of funds raised by Sharpen Technologies is approx USD 55 million.

Words from investors – 

“Bridge Bank is excited to help lead this latest round of financing and partner with the team at Sharpen to support their strong growth,” said Brian McCabe, senior director in Bridge Bank’s Washington D.C.-based Technology Banking Group. “We look forward to seeing them continue growing in the CaaS industry.”

Multiplier general partner Wilson King added to this talk, “Sharpen a differentiated, cloud-native solution with a strong growth profile, an established market presence, and an experienced management team. We’re excited to partner with management and the existing investors to support the company’s continued growth and success.”

About Sharpen Technologies – 

Sharpen Technologies was founded and established by Bracken Fields in 2011, having its headquarters in Great Lakes, Midwestern United States. It is the first company in the world that provides a platform for a contact centre for an agent, which is the built-in cloud for the cloud.

Its multi-channel platform allows the user to work from anywhere, without any hindrance of calls, webchats, tests, social media, email, and many more. It performs in real-time and in a single action.

In the past, Sharpen Technologies has experienced an upsurge of +100% in revenue and growth of new bookings by +40%. In the 2020 Inc. 5000 list, Sharpen Technologies was named the fastest-growing private company in the United States of America as its growth rate was at 137% over the last three years.

As Gartner says, before the pandemic, from the contact centre market worth USD 24 Billion, only 15% of them have transitioned to the cloud. The research firms have stated that by the year 2023, 35% of the CX workforce will have work-from-home, as compared to 5% in 2017. At this point, Sharpen’s cloud-based, multi-channel platform will help agents to work from anywhere by just using a PC, Internet connection and headphones.

Words from the co-founder – 

“Our ability to attract investment partners of the calibre of Bridge Bank and Multiplier is a vote of confidence in our business model. By giving agents the tools and data they need to succeed, we succeed too. Our customers, in some cases, are saving more than they are spending with us, while we continue to shake up the contact centre space and increase market share.”- Bill Gildea, Co-founder, Sharpen Technologies.

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