Zoomin Software, an Israeli B2B startup that helps enterprises for organizing and optimizing the content for product support, has secured US$ 21 million funding on 16 December 2020.
The intelligent platform delivers dynamically updated and personalized product answers in accordance to the customer’s needs.
The fresh funding round led by Bessemer Venture Partners, Viola Growth and Salesforce Ventures will help the company for scaling and operations throughout the EMEA and the US. It will also support the rapid growth of Zoomin Software which is near to quadrupling this year.
Zoomin Software is transforming the way in which several enterprises and their consumers gain value from the content or documentation. Its intelligent platform takes in all of the content like manuals, API documentation, support articles etc. And delivers them as a consistent and unified source for the product answers at the point where customers are looking at the documentation portal community service cloud or even inside the product.
According to Zoomin Software, the technical product content comprises approximately 70% of the total web traffic of any company but companies provide the info in silos. Due to this the customers are unable to find it easily. The Tel Aviv based startup provides advent software that helps in improving the customer experience from this point of view.
With its unmatched service of transforming enterprise product content in a self service experience for our customers the company brings customer loyalty, games actionable insights and aids in delivering fast support. The software can be easily integrated with any of the content platforms or formats including Salesforce, Paligo, Github, Jive, Servicenow and many others.
With the use of Zoomin Software platform the companies can boost their productivity with 5 x the content updates, 70% hike in returning users, 30% raise in the customer support case deflections and around 18% increase in the net promoter score.
About Zoomin Software
Founded in 2015, by Gal Oron, Joe Gelb and Hannan Saltzman, the company empowers agents in delivering relevant rapid and efficient support. It was chosen as 2020 Gartner cool vendor in the CRM customer support and service. By utilizing the underutilized asset of companies, the technical product content and turns it into a valuable business resource. By innovating the user experience content it helps the consumers in finding answers independently and thereby supporting the agents in product support. Based out of Israel Tel Aviv the company also has its headquarters in New York.
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