INDIANAPOLIS, January 17, 2023 — Authenticx, the new contemporary in healthcare for listening to customer voices at scale, announced that a USD 20 million Series B funding round led by Blue Heron Capital, with participation from , Indiana Next Level Fund/50 South Capital Advisors, BeringeaMutual Capital Partners, High Alpha, Signal Peak Ventures, Allos Ventures, Elevate Ventures, and M25.
Authenticx has had a strong year of growth, with a 2.5x rise in ARR in 2022 and 64 new workers since July 2021, many of whom have joined product innovation and sales divisions. Furthermore, Authenticx’s customer base has more than quadrupled in the previous year, with its client portfolio now including five of the top ten worldwide pharmaceutical corporations.
“By listening at scale, business leaders can have confidence that the strategies they adopt in their organizations are supported by data derived from the real words of their consumers,” stated Amy Brown, CEO of Authenticx. “Conversational data may be leveraged to change the patient experience and remind the workforce of their noble purpose, whether detecting areas of dissatisfaction for consumers or listening for positive news. We will be able to continue pushing innovation in conversational intelligence and machine learning with this financing, allowing us to expedite the patient journey and assist employees in performing their best work.”
Scott Sanner, a Blue Heron Capital Operating Advisor, will join the Authenticx Board of Directors as part of the transaction. Mr. Sanner is the former CEO of Citra Health Solutions, and he has approximately 30 years of relevant industry expertise, having previously held leadership positions at McKesson and Change Healthcare.
The Eddy Effect Dashboard and the quality management solution are two innovative features of the robust Authenticx platform that improve customer experience by identifying obstacles to the customer journey, providing teams with insights to tell data-backed stories, focusing on areas of improvement and opportunity, reducing the agent onboarding time, increasing efficiency, and delivering a better CX.
Authenticx is the new standard in healthcare for humanizing conversational intelligence by analyzing millions of customer contacts (such as phone, chat, or emails) to reveal immersive and intelligent insights at scale. Authenticx was developed to collect, analyze, and activate consumer contact data to uncover revolutionary prospects in healthcare. Authenticx identifies hidden hurdles, motivators, and tactics in healthcare companies by utilizing current data that is likely being saved and disregarded in your business.
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