London, the U.K-based collaborative planning tool for support teams, Surfboard, raised EUR 4.8 million (USD 5 million) in the latest funding. The company announced the fundraise on November 21, 2022. Speedinvest, along with Fly Ventures and Seedcamp, led the financing for the company. Meanwhile, Tim Sadler and Edward Bishop of Tessian, Felix Jahn from McMakler, Alex Hersham from Zencargo, the Founders of Sennder, Stan Masseuras from Intercom, Nomad Capital, Foreword VC, Tokyo Black, and Jag Singh and other notable angels joined in the financing.
Purpose of financing for Surfboard
With the latest financing, Surfboard intends to accelerate product development. Besides, it has plans to grow its team and ramp up hiring operations.
Moreover, it seeks to deepen integrations and build more functionality.
What the founder has to say
Natasha Ratanshi-Stein, CEO and founder of Surfboard, said, “Poorly managed scheduling kicks off a vicious cycle of long wait times, lost revenue, employee churn, and increased costs. Support teams should always be treated as profit centres. However, it’s impossible to do that without orchestrating your team efficiently and fairly. I’ve seen first-hand the demoralising effect that the existing set of workforce management platforms, including spreadsheets, has on support teams at a human level. For support teams to thrive, individual team members should work collaboratively alongside management and their teammates. That’s our vision for Surfboard.”
What the investors have to add
Deepali Nangia, Partner at Speedinvest, the lead investor, further added, “Across our portfolio, we see many companies scaling customer support. Support is even more complex now with the shift towards remote and even more critical now, given the emphasis on customer retention. We are excited to back a strong founder and team and are strong believers in Surfboard’s mission to ensure better collaboration and productivity across support teams. “
In addition, Reshma Sohoni, the Managing Partner at Seedcamp, said, “We are impressed with Surfboard’s traction since we wrote their first cheque in early 2021. Their timely solution, relentless focus on their ‘surfers” well-being and customer satisfaction, as well as their long-term vision, will supercharge Customer Support and Success in a more collaborative and efficient way to the benefit of all parties involved. Natasha has lived through the problem and is well equipped to tackle it successfully.”
About the company
Natasha Ratanshi-Stein launched the company in 2021. The SaaS-based startup Surfboard’s collaborative planning software allows support teams to make scheduling more flexible and better connect existing tooling. The company boasts of works clients, such as Bloom & Wild, Cuckoo Internet, Lick, Wolf & Badger, KatKin, and Hypervolt.
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