12.August.2021 – San Francisco-based Talkdesk, a startup that provides contact centre software that is based on cloud, announced that it raised USD 230 Million in a Series D funding round.
After this funding round the valuation of the company propels to 3x times to USD 10 Billion, as stated by the co-founder and CEO of Talkdesk.
The investors in this massive Series D round were TI Platform Management, Whale Rock Capital Management and Alpha Square Group. Some of the existing partners also participated in this round like, Viking Global Investors, Franklin Templeton, Amity Ventures, Top Tier Capital Partners and Willoughby Capital.
Talkdesk was founded in 2011 by Cristina Fonseca and Tiago Paiva with its headquarters in San Francisco, California. The startup uses machine learning and artificial intelligence in its platform to improve the services to the customers for businesses that are enterprise or mid-market level.
It has a strong customer base of more than 1800 companies like Acxiom, Trivago, IBM and Fujitsu. The total amount of funding Talkdesk has gained over the years is USD 498 million.
“The global pandemic was a big part of how customers interact and how we interacted with our customers, all working from home,” Paiva said. “When you think about ordering things online, call, chat and email interactions became more important, and contact centers became core in every company.”
For this round the investors were very interested and internally the interest level was on a peak. “We were not looking for new money, and finished last year with more money in the bank that we raised in the last round, but the investors were great and wanted to make it work,” Paiva said.
Half of the workforce in the company is in engineering and product, and with this new funding, the CEO says to do more developments in this sector and also increasing the headcount in the company. It also plans to expand itself in existing demographics like Australia, Asia, Europe and Latin America.
In addition to this funding round, Talkdes appointed its first CFO Sydney Carey, which brings the female count in the company to a half of all the workforce in the executive team.
“We were hiring our executive team over the past couple of years, and we’re looking for a CFO, but with no specific timeline, just looking for the right person,” Paiva added. “Sydney was the person we wanted to hire.”
“Talkdesk is an example of what can happen when a strong team is assembled behind a winning idea,” they said in a written statement. “Today, Talkdesk has become near-ubiquitous as a SaaS product with adoption across a broad array of industries and integrations with the most popular enterprise cloud platforms, including Salesforce, Zendesk and Slack.” – TI Platform Management in a statement
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